This velvety milk, enriched with the emollient complex of the Domaine Clarins (organic greater gentian and organic lemon balm) removes make-up and restores comfort while respecting the skin microbiota. For application, see our make-up removal method on the Internet. Complete with a toner. Comfort Cleansing Milk, fruit of the Domaine Clarins, in the heart of the Alps.
Rules on the Shipping
Your products leave from Italy from Via Santa Maria la Carita 18 Scafati (Sa) Italy
and can be shipped Inside and outside the Euro Area:
-Within Europe: Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Czech Republic, Slovakia, Slovenia, Spain mainland; Bulgaria, Denmark, North Macedonia, Poland, Norway, United Kingdom, Romania, Serbia, Sweden, Switzerland, Hungary.
-Outside Europe: Saudi Arabia, Australia, Canada, South Korea, United Arab Emirates, Japan, Israel, Mexico, New Zealand, Qatar and Hong Kong SAR, Singapore, United States of America, Bahrain, Philippines, Taiwan, Thailand, Vietnam, Bangladesh, Malaysia, Indonesia, Russia and China.
All calendar days that are not Saturdays, Sundays or holidays are considered working days.
The cut off time is 1:00 PM (13:00) for calculating working days.
Any order received after the following time is to be considered as having been placed on the following working day.
You will receive a tracking number on your email, which allows you to follow your shipment step by step until delivery.
The couriers used are GLS, SDA, UPS, DHL, DPD, PostNL International and Colissimo.
It takes 0 to 6 business days to assemble and ship your order.
Delivery Time and Costs:
For Shipments to Italy, shipping costs 5.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: 1 to 4 working days from processing.
For Shipments to Austria, Belgium, France, Germany, Netherlands, Spain, Ireland, Luxembourg shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: from 2 to 6 working days from processing.
For Shipments to Estonia, Finland, Slovenia, Portugal, Lithuania, Latvia, Greece, Czech Republic, Slovakia, Bulgaria, Hungary, Croatia, Romania shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: from 4 to 9 working days from processing.
Iceland, Montenegro, Serbia, North Macedonia shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: 15 to 20 working days from processing.
For Shipments to Swiss shipping costs you 9.90 CHF up to 99 CHF of cart. Above this amount it is Free. We deliver 15 to 20 working days from the order processing. Receive without paying charges or duties to import.
For Shipments to Sweden Shipping costs you 120 SEK up to 1200 SEK of cart. Above this amount it is Free. We deliver 4 to 9 working days after processing the order. Receive without paying any import fees or duties.
For shipments to the Denmark, shipping costs you 75 DKK up to 750 DKK of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order processing. Receive without paying any import charges or duties.
For shipments to the Romania, shipping costs you 50 RON up to 500 RON of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order fulfillment. Receive without paying charges or duties to import.
For shipments to the Norway, Shipping costs you 120 NOK up to 1200 NOK of cart. Above this amount it is Free. We deliver 15 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For shipments to the United Kingdom, shipping costs you £8.7 up to £87 of cart. Above this amount is Free. We deliver from 2 to 6 working days from the processing of the order. Receive without paying charges or duties to import.
For shipments to the Poland, shipping costs you PLN 45 up to PLN 450 of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order fulfillment. Receive without paying any charges or duties to import.
For shipments to the United States, shipping costs you 17 USD up to 220 USD of cart, over this amount it is free. We deliver 15 to 20 business days after processing the order. Receive without paying charges or duties to import.
For shipments to the Canada, shipping costs you 25 CAD up to 300 CAD of cart, above this amount is free. We deliver within 15 to 20 working days from order processing. Receive without paying any import charges or duties.
For Shipments to Mexico shipping costs you 220 MXN up to 2200 MXN of cart, over this amount it is free. We deliver 25 to 30 business days after processing the order. Receive without paying charges or duties to import.
For shipments to the Japan, shipping costs you 3,000 JPY up to 33,000 cart, over this amount it is free. We deliver 15 to 20 business days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Singapore, shipping costs you 25 SGD up to 150 SGD of cart, above this amount is free. We deliver within 15 to 20 working days from order processing. Receive without paying any import charges or duties.
For Shipments to South Korea, shipping costs you 25,000 KRW up to 300,000 KRW of cart, over this amount is free. We deliver 15 to 20 business days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Australia, shipping costs you 25 AUD up to 500 AUD of cart, above this amount it is free. We deliver 15 to 20 working days from the order processing. Receive without paying charges or duties for import.
For Shipments to New Zealand, shipping costs you 25 NZD up to 500 NZD of cart, over this amount it is free. We deliver 25 to 30 working days from the fulfillment of the order. Receive without paying charges or duties to import.
For Shipments to Hong Kong, shipping costs you 130 HKD up to 1,700 HKD of cart, over this amount is free. We deliver 15 to 20 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to United Arab Emirates, shipping costs you 60 AED up to 400 AED of cart, above this amount it is free. We deliver 25 to 30 working days from the fulfillment of the order. Receive without paying charges or duties to import.
For Shipments to Saudi Arabia, shipping costs you 60 SAR up to 400 SAR of cart, over this amount it is free. We deliver 25 to 30 working days after processing the order. Receive without paying charges or duties to import.
For Shipments to Qatar, shipping costs you 60 QAR up to 400 QAR of cart, over this amount it is free. We deliver 25 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Israel, shipping costs you 65 ILS up to 800 ILS of cart, over this amount it is free. We deliver 30 to 40 working days from the order fulfillment. Receive without paying charges or duties to import.
For Shipments to Malaysia, Indonesia, Thailand, Vietnam, Bangladesh, Philippines, Bahrain and Taiwan, shipping costs you 39 euros. We deliver 25 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to China, shipping costs you 85 CNY up to 1,000 CNY of cart, over this amount is free. We deliver 15 to 20 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Russia, shipping costs you 2,000 Russian Rubles. We deliver 15 to 20 business days after processing your order. Receive without paying any import duties or taxes.
Qathu.com accepts returns from all countries from which the customer made the purchase.
For a return to be possible, the product must be in the condition New
(products sealed in original packaging and products never used).
You can open the return procedure within 14 Days from receipt of the goods by the customer.
In case of second thoughts (It applies when the customer has purchased the wrong product, the wrong size or in case of second thoughts) the Customer can return the products to Your expenses and it is His is the responsibility in producing the return label and sending the shipment tracking to info@qathu.com within 14 days of receipt.
You are also responsible for their integrity upon arrival at our logistics center.
Products to be returned must be sent back to:
AQQA SRL
Via Santa Maria la Carità 18
84018 Scafati (Sa)
Italy
Once the goods have arrived, they will be checked and refunded on the same payment method, net of any costs for importing them.
In case of discrepancies the customer will be informed as soon as possible.
For products with problems, damaged by the courier or with other problems, the return is at company load and the customer will not pay no cost.
The customer will have to observe the following process:
-For packages with obvious stains and breaks on the outside of the package, the package must be refused or accepted with reservation. If there are any discrepancies, write to info@qathu.com.
- For shipments with problems or defects it is necessary to contact info@qathu.com within 24 hours of receipt demonstrating with photos and videos what happened.
A prepaid label with download/print option will be sent for the return of the goods.
No will be applied. restocking commission.
The time of accreditation will depend on the operator used:
Credit Card Circuit (Visa, Mastercard, Maestro, American Express..) 2/5 working days
Paypal circuit 5/7 working days.
Exchange Policy: We do not accept exchanges.
For Shipments sent and for any reason refused or not collected in time at the collection points beyond the permitted period, only the cost of the products will be refunded net of shipping costs, any costs of storage in customs and import costs for the return of the package to the Headquarters.
Right to erasure
The customer has the right to cancel if his shipment has not been sent
Just write to info@qathu.com
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
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This velvety milk, enriched with the emollient complex of the Domaine Clarins (organic greater gentian and organic lemon balm) removes make-up and restores comfort while respecting the skin microbiota. For application, see our make-up removal method on the Internet. Complete with a toner. Comfort Cleansing Milk, fruit of the Domaine Clarins, in the heart of the Alps.
Rules on the Shipping
Your products leave from Italy from Via Santa Maria la Carita 18 Scafati (Sa) Italy
and can be shipped Inside and outside the Euro Area:
-Within Europe: Italy, Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Greece, Ireland, Iceland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Czech Republic, Slovakia, Slovenia, Spain mainland; Bulgaria, Denmark, North Macedonia, Poland, Norway, United Kingdom, Romania, Serbia, Sweden, Switzerland, Hungary.
-Outside Europe: Saudi Arabia, Australia, Canada, South Korea, United Arab Emirates, Japan, Israel, Mexico, New Zealand, Qatar and Hong Kong SAR, Singapore, United States of America, Bahrain, Philippines, Taiwan, Thailand, Vietnam, Bangladesh, Malaysia, Indonesia, Russia and China.
All calendar days that are not Saturdays, Sundays or holidays are considered working days.
The cut off time is 1:00 PM (13:00) for calculating working days.
Any order received after the following time is to be considered as having been placed on the following working day.
You will receive a tracking number on your email, which allows you to follow your shipment step by step until delivery.
The couriers used are GLS, SDA, UPS, DHL, DPD, PostNL International and Colissimo.
It takes 0 to 6 business days to assemble and ship your order.
Delivery Time and Costs:
For Shipments to Italy, shipping costs 5.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: 1 to 4 working days from processing.
For Shipments to Austria, Belgium, France, Germany, Netherlands, Spain, Ireland, Luxembourg shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: from 2 to 6 working days from processing.
For Shipments to Estonia, Finland, Slovenia, Portugal, Lithuania, Latvia, Greece, Czech Republic, Slovakia, Bulgaria, Hungary, Croatia, Romania shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: from 4 to 9 working days from processing.
Iceland, Montenegro, Serbia, North Macedonia shipping costs 9.90 euros up to 99 euros of cart. Above this amount it is Free. Delivery: 15 to 20 working days from processing.
For Shipments to Swiss shipping costs you 9.90 CHF up to 99 CHF of cart. Above this amount it is Free. We deliver 15 to 20 working days from the order processing. Receive without paying charges or duties to import.
For Shipments to Sweden Shipping costs you 120 SEK up to 1200 SEK of cart. Above this amount it is Free. We deliver 4 to 9 working days after processing the order. Receive without paying any import fees or duties.
For shipments to the Denmark, shipping costs you 75 DKK up to 750 DKK of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order processing. Receive without paying any import charges or duties.
For shipments to the Romania, shipping costs you 50 RON up to 500 RON of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order fulfillment. Receive without paying charges or duties to import.
For shipments to the Norway, Shipping costs you 120 NOK up to 1200 NOK of cart. Above this amount it is Free. We deliver 15 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For shipments to the United Kingdom, shipping costs you £8.7 up to £87 of cart. Above this amount is Free. We deliver from 2 to 6 working days from the processing of the order. Receive without paying charges or duties to import.
For shipments to the Poland, shipping costs you PLN 45 up to PLN 450 of cart. Above this amount is Free. We deliver from 4 to 9 working days from the order fulfillment. Receive without paying any charges or duties to import.
For shipments to the United States, shipping costs you 17 USD up to 220 USD of cart, over this amount it is free. We deliver 15 to 20 business days after processing the order. Receive without paying charges or duties to import.
For shipments to the Canada, shipping costs you 25 CAD up to 300 CAD of cart, above this amount is free. We deliver within 15 to 20 working days from order processing. Receive without paying any import charges or duties.
For Shipments to Mexico shipping costs you 220 MXN up to 2200 MXN of cart, over this amount it is free. We deliver 25 to 30 business days after processing the order. Receive without paying charges or duties to import.
For shipments to the Japan, shipping costs you 3,000 JPY up to 33,000 cart, over this amount it is free. We deliver 15 to 20 business days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Singapore, shipping costs you 25 SGD up to 150 SGD of cart, above this amount is free. We deliver within 15 to 20 working days from order processing. Receive without paying any import charges or duties.
For Shipments to South Korea, shipping costs you 25,000 KRW up to 300,000 KRW of cart, over this amount is free. We deliver 15 to 20 business days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Australia, shipping costs you 25 AUD up to 500 AUD of cart, above this amount it is free. We deliver 15 to 20 working days from the order processing. Receive without paying charges or duties for import.
For Shipments to New Zealand, shipping costs you 25 NZD up to 500 NZD of cart, over this amount it is free. We deliver 25 to 30 working days from the fulfillment of the order. Receive without paying charges or duties to import.
For Shipments to Hong Kong, shipping costs you 130 HKD up to 1,700 HKD of cart, over this amount is free. We deliver 15 to 20 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to United Arab Emirates, shipping costs you 60 AED up to 400 AED of cart, above this amount it is free. We deliver 25 to 30 working days from the fulfillment of the order. Receive without paying charges or duties to import.
For Shipments to Saudi Arabia, shipping costs you 60 SAR up to 400 SAR of cart, over this amount it is free. We deliver 25 to 30 working days after processing the order. Receive without paying charges or duties to import.
For Shipments to Qatar, shipping costs you 60 QAR up to 400 QAR of cart, over this amount it is free. We deliver 25 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Israel, shipping costs you 65 ILS up to 800 ILS of cart, over this amount it is free. We deliver 30 to 40 working days from the order fulfillment. Receive without paying charges or duties to import.
For Shipments to Malaysia, Indonesia, Thailand, Vietnam, Bangladesh, Philippines, Bahrain and Taiwan, shipping costs you 39 euros. We deliver 25 to 30 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to China, shipping costs you 85 CNY up to 1,000 CNY of cart, over this amount is free. We deliver 15 to 20 working days after processing the order. Receive without paying any charges or duties to import.
For Shipments to Russia, shipping costs you 2,000 Russian Rubles. We deliver 15 to 20 business days after processing your order. Receive without paying any import duties or taxes.
Qathu.com accepts returns from all countries from which the customer made the purchase.
For a return to be possible, the product must be in the condition New
(products sealed in original packaging and products never used).
You can open the return procedure within 14 Days from receipt of the goods by the customer.
In case of second thoughts (It applies when the customer has purchased the wrong product, the wrong size or in case of second thoughts) the Customer can return the products to Your expenses and it is His is the responsibility in producing the return label and sending the shipment tracking to info@qathu.com within 14 days of receipt.
You are also responsible for their integrity upon arrival at our logistics center.
Products to be returned must be sent back to:
AQQA SRL
Via Santa Maria la Carità 18
84018 Scafati (Sa)
Italy
Once the goods have arrived, they will be checked and refunded on the same payment method, net of any costs for importing them.
In case of discrepancies the customer will be informed as soon as possible.
For products with problems, damaged by the courier or with other problems, the return is at company load and the customer will not pay no cost.
The customer will have to observe the following process:
-For packages with obvious stains and breaks on the outside of the package, the package must be refused or accepted with reservation. If there are any discrepancies, write to info@qathu.com.
- For shipments with problems or defects it is necessary to contact info@qathu.com within 24 hours of receipt demonstrating with photos and videos what happened.
A prepaid label with download/print option will be sent for the return of the goods.
No will be applied. restocking commission.
The time of accreditation will depend on the operator used:
Credit Card Circuit (Visa, Mastercard, Maestro, American Express..) 2/5 working days
Paypal circuit 5/7 working days.
Exchange Policy: We do not accept exchanges.
For Shipments sent and for any reason refused or not collected in time at the collection points beyond the permitted period, only the cost of the products will be refunded net of shipping costs, any costs of storage in customs and import costs for the return of the package to the Headquarters.
Right to erasure
The customer has the right to cancel if his shipment has not been sent
Just write to info@qathu.com
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
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