Returned and reimbursements
Qathu.com accepts the return from all the countries from which the customer made the purchase.
So that the return is possible. The product must be in the condition New
(Products sealed in the original packaging and products never used).
Can open the return procedure by 14 days From the reception of the goods the customer.
In case of rethinking (It applies when the customer purchased the wrong product, the wrong size or in the event of rethinking) the customer can return the products a Its expenses and it is His responsibility in producing the return label.
There is also responsibility for the integrity of the arrival at our logistical headquarters.
The products to be made must be sent back to:
AQQA SRL
Via Venezia 3F
80053 Castellammare di Stabia (NA) - Italy
Once the goods have arrived, it will be verified and refunded on the same method of payment net of any costs to import it.
In case of discrepancies, the customer will be informed as soon as possible.
For products with problems, damaged by the courier or with other problems
Within 14 days from the reception of the goods, the return is a load of the company And the customer will not pay No cost.
Prepaid label will be sent with download/printing mode for the return of the goods.
None will be applied Restoration commission.
The credit time will depend on the operator used:
Credit Card Circuit (Visa, Mastercard, Maestro, American Express ..) 2/5 working days
Paypal circuit 5/7 working days.
For the shipments sent and for any reason rejected or not withdrawn in time at the collection points beyond the permitted period, the only cost of products net of shipping costs, any costs of stock in customs and import costs for the return of the package to the site.